Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 5.0
Our rating is based on 11 comments from 20 reviews.
5.0
Would not hesitate in recommending friends and family to knights, very informative, friendly and professional.
4.5
Delivery was delayed but all other aspects of contact with Knights from original visit to final handover were first class
5.0
Special mention to Edward Taylor who was understanding, efficient and a good communicator
5.0
As a women buying a new car I find it so relaxing to discuss and buy my cars with the knowledgeable females sales person.
5.0
The staff met my needs to the fullest, all were extremely friendly and helpful
5.0
Special Thanks to Chris Lewis, Shaz and Simon who all helped me get into the driving seat of my new car
5.0
Very helpful, courteous, would definitely recommend
5.0
all the staff ionvolved were very helpful and did their best to make our experience a memorable
5.0
Completely satisfying dealer experience
5.0
Very easy, completely satisfied, a real help with everything I needed
5.0
Fantastic service all the way from Sean Laycock. I was kept updated at every stage and we worked together to find the best option for my budget and lifestyle. No puhsy sales talk Sean was honest and straighforward throughout.
Our service rating is 4.5
Our rating is based on 17 comments from 52 reviews.
5.0
They're great - Kelly in particular.
5.0
everything was fantastic they were faultless.
2.0
I was made to feel as though i was making the issue up regarding the noise my vehicle was making. I have to go out in the car with a member of staff to let them hear the noise the vehicle was making.
5.0
Very friendly welcome, kept in contact about progress
5.0
Very professional, polite staff, accomodating. A pleasant experience
5.0
They offered me a courtesy car but I didn't need it. I recommend Knights to all of my friends because of their Customer Service.
3.0
It's got a dint in the bumper underneath the front grill, I asked for a price on the part and then I asked the gentleman for the part number and he said no because i may have gone somewhere else to have the work done.
5.0
they sorted out a courtesy car and got the work carried out which was completed on the dot.
4.0
When booking my service I was told I could wait however on arrival at 10.30 I was told it would be ready at 4pm. This was rectified and I was pleased with the customer care I received whilst at Knights
4.5
Excellent, just a slight delay being booked in
4.0
It was showing there was a service due there was 57000 miles on the clock I thought that we would be getting an oil service they just carried out a brake fluid service which was disappointing.
5.0
My Experience at Knights was Excellent from the moment my Mini was booked in for a Re call.The Service Manager was really Helpful and nothing was to much trouble.
2.0
My car was called in for a recall. The work caried out on the car was good. Customer service was bad
5.0
As soon as I walked in the door I was made welcome and offered drinks and papers whilst I waited which was not long at all. Very pleasant surroundings and coffee
5.0
Great Staff, Great Service, would highly recommend to anyone thinking of buying a mini.