Original deposite paid on another vehicle that the dealership should have secured but didnt. After the delivery date passed and no vehicle delivered was I informed that the vehicle could not be secured. Poor communication between staff and to myself
All good on the day. Just disappointed with the info given above, which is not knights fault
My car had a free valet and they have left the gloss black on the dash and doors and the speedo glass extremely greasy with whatever product was used. I have had to have it professionally cleaned to remove the product! Very disappointed.
fast turnaround of vehicle and staff and hospitality were excellent
Can't fault anything. The technicians are lovely and explained with a video why I needed a new tyre. Chris in Mini offered me a drink and cookies while I waited and was willing to give up his time to chat with me.
Service department staff + receptionist very good
Kate in service and especially Ashley in parts engaged very well with my needs and expectations.
Very efficient Picked up the car on timePolite staff
Good customer service
The team delivered on their promises; called when they said they would, work carried out with no hidden extras, and very courteous. When there was a delay in my car being ready, they ensured minimal inconvenience to me
Excellent service
Very helpful staff. Easy to deal with.
Loved the reveal and the sales lady Charmain walked me through all the features and use of the car
Just brilliant. Ewan in Stafford was really welcoming and friendly without over doing it. I'm very pleased
Ready on time and the car cleaned too
Great service, however very expensive
Very friendly staff. Felt Safe leaving my beloved mini with you. Washed and cleaned perfectly.Interaction with other members of mini found them helpful and pleasant.
It was a first service. Car felt and looked like a new car.
I had to ask twice for an update and no one seemed to care I had been waiting so long.
All staff our very friendly and cannot do enough to help .
Everything went smoothly and I was able to wait for my car in comfortable surroundings. Staff very welcoming and friendly.
Excellent
My service book wasnt stamped despite it being left on the passenger seat and I informed the service clerk, the service indicator does not appear to have been reset as I have noticed the red service light comes on when the ignition is turned on.
qverall a geart smooth experience
The service team are great! No question goes unanswered and they are happy to explain everything in detail which is refreshing compared to other garage experiences I have had
Professional
More than happy , kept me informed , picked up and delivered my car back to me
The car says it all.
Knowledgeable and friendly staff.
Molly who dealt with my purchase was very knowledgeable and extremely helpful every step of the way.
Service was brilliant. staff looked happy to be working there very attentive and explained everything
Again - Molly. Compared to other Mini dealerships, where we are passed between vehicle sales and financial people, Molly just dealt with everything herself effortlessly and efficiently. That really saved us time and gave us clarity at every stage
Chantelle from mini stafford was new to her role me went the extra mile to ensure the purchase went very smooth and gave me regular progress updates on my new car and always with a smile!!
The service was excellent and correct
They did everything they said they would do.
Check out point 1. Following a video message, I was invited to get in touch with any questions. The 1st answer was a default one. The second was Ill get back to you. After 6 months, the next video message arrived. 1 st question still unanswered
Car was cleaned and an explanation of work completed
From the first visit the team and in particular Molly Dunn dealt with my enquiry and order with professionalism but also with courteous and helpful support plus talked to me with respect and not to my sister as if I didnt exist - that means alot.
Job done
Staff have always been very helpful ,with any queries
Its a Motability vehicle and I take delivery on the 29th of October.