From booking in to completion all went smoothly and the video done by the engineer pointing out what to be aware of going forward. I did miss the acknowledgement of a first colleague at the desk who would advise the service department of my arrival
The car was booked in at 0830 and I was advised it would be 90 mins. I waited in the reception and my car was ready exactly on time. Ash kept me updated and just was generally polite and genuinely professional. Hi
As above
Ewan sorted out some issues on my MINI, arranging to pick up a wind deflector for me and sourcing me an tyre air compressor! Taking the stress out! Ashley was great on service, polite and friendly!
The service department staff were excellent
Very helpful and informative sales team but with no pressure. Pleasure to buy from.
Video was very good to see.
comfortable and professional atmosphere in showroom. despite covid disrupting the production of my car, the dealership maintained good communication and was able to perform a handover very quickly. I enjoyed the whole experience
They went above and beyond for me, fixing my car completely and going out of their way to honour my used warranty when in the past I have had bad experiences with this (not here btw). Words cannot describe how grateful and thankful I am.
All queries dealt with and a great price quoted
Quick, clear and fuss free
Just good
Was contacted and informed on delivery of car
Knowing it will be done right.
Good service
Vehicle was completed on time
Always a great service! Professional whilst caring that you love your Mini! So they do too!
I found that the staff involved were easy to talk with and they seemed supportive. Having to have the roof completely replaced was quite a surprise. The service update - health check videos I particularly found useful.
High quality service
Staff always polite , respectful and professional when dealing with me .
I had an issue which I had seen can be a common fault so this was referred back to BMW who made a good will gesture and brought the cost down.