Staff and Matt were very welcoming and professional. Matt was very clear and thorough with everything that was happening or going to happen with me Mini

Very polite and helpful.

Very good.

Fantastic experience from start to finish, regular updates throughout.

Good communication, and repairs done quickly

We like that a customer can discuss their requirements with service advisors at that dealer location.

Excellent service

The car was given the service as described and returned to me at the time stated complete with a full report and video.

easy to make appointment and did what they said

Good communication

As above, very friendly and professional

lots of communication through the day and help with decision making about what work needed doing

Staff are excellent- especially Ash Highland, and the quality of work done was great.

The staff are extremely polite and efficient. I felt covid safe due to all the responsible measures that were in place.

Quick and efficient service.

Completely satisfied

Finished on time and got a couple of videos of the safety checks which was reassuring

Quick Easy drop off and pick up, video footage to show service findings is a nice touch.

Excellent customer service from Ash. Organised things for me so it made life simple during these difficult times.

Very good service

Contacted on completion of work and taxi pick up arranged quickly.

After dealing with Ash on a few occasions now, the service as always was excellent. All issues on the car were resolved, and the video healthcheck was brilliant, thank you to Joe the technician.

Helpful staff. All efforts made to make my life easy

as above

Offer of complimentary taxi home while our Mini was in the workshop, although not needed. Our Mini was given a Covid safe interior valet which gave us peace of mind when we collected. Work was completed in less time than expected.

Again, great customer service

Brilliant service from Ash on service desk.

Andrea on service gave me fantastic service. And kept me fully informed whilst my car was in the workshop

Ashley was very prompt, curteus and professional. The service proceeded as planned, and I was updated regarding a damaged tyre and shown a video for this. Ashley also completed the Premia claim and submitted it with the required evidence.