Booking easy, kept informed.

Nothing was too much trouble, everyone was polite and friendly. Excellent customer service received from both Megan and Andrea , reasonable priced bill and no pushy sales person. I will be back!

Very pleased with Knights - went above and beyond to resolve the issue.

Looked after well throughout the purchase process.

Excellent

The experience was average

See above

As above.

Not ready by time requested

40min round trip & another 30 min to be told wrong part ordered (window chrome trim 5 min fit) then never got phone call to say when correct part was in.I contacted then made the 40 min round trip and 1hour for job?Fine scratches by trim?

Fast & efficient

Professional helpful

One of the best dealership I've used.

I am a full time worker so the tmeframe for a waiting service is always as advised by staff which helps when planning work commitments.

All work done as promised

Friendly, professional staff

Parking was s huge problem at Knights

the oil service on the vehicle was performed within timescale indicated while I waited. No issues.

Everything went really well.

Whole process was excellent

No silly sales techniques, genuine, helpful people

Mot was done in the time quoted staff organised through and helpful .

My Mini was in for a 'health check'. I thought it was also going to receive a valet but it didn't! Now I find your survey won't submit because I didn't give full marks here!

No issues experienced. Car picked up from house and delivered back again with no extra charge

It was a very good experience overall

COULDN,T DO ENOUGH FOR US

Staff were great at every stage.

It was all made so easy and straightforward. Everything was explained in very simple and easily understandable terms.

Friendly staff. Molly Dunn made the whole process simple and easy for us with regular emails and updates.

The experience was very friendly and made simple to understand by the excellent sales people.

The sales staff did all that was asked of them and the finances were fully explained

Painless experience!

Both Mitch Brown and Tom Vickers were exemplary. It didn't feel like they were selling...they made it so we were buying. Timely updates and excellent product knowledge. I thanked them. Make sure you do.

Professional friendly sales advisor Mitchell Brown

Easy to access and swift

Nothing to fault

Service was very good and excellent value. I felt comfortable asking any queries i had.

Parking

Very satisfied. MOT plus valet service. Taxi provided.

Our complaint was resolved in the end but the issue should not have been there in the first place

Excellent customer service

I bought Mini for the last 15 yrs & had no problems

Molly Dunn was outstanding, she ensured I was aware of the car's status all the way through, she was efficient and thorough. Thank you!